Information for customers

  • I AM A SOLE TRADER & MY TIME IS VALUABLE AS I HAVE TO GET WORK DONE, DEAL WITH CUSTOMERS AND TAKE PHONE CALLS. PLEASE TAKE THIS INTO ACCOUNT WHEN VISITING, GETTING WORK DONE AND MAKING CALLS.
  • MY FURNACE RUNS ON DIESEL, IT COSTS A LOT TO RUN SO I DON’T RUN IT ALL DAY. SOME DAYS I DON’T RUN IT AT ALL. IF YOU TURN UP AFTER FURNACE HAS BEEN TURNED OFF YOUR JOB WILL PUSHED BACK TO THE NEXT TIME FURNACE IS ON.
  • FREIGHT TIMES ARE OUT OF MY CONTROL - RINGING ME ABOUT FREIGHT IS A WASTE OF MY TIME (SEE BULLET POINT 1)
  • PAYMENT IS CASH OR CARD - BANK TRANSFERS AND CHEQUES ARE FOR ACCOUNT HOLDER
  • I DO NOT REMOVE SPRINGS FROM VEHICLES LARGER THAN A LAND CRUISER FLAT TRAY.
  • I CANNOT GIVE DEFINITE TIME FRAMES ON OLDER CARS AND CLASSIC VEHICLES AS PARTS ETC MIGHT NEED TO BE SOURCED.
  • I DO NOT MANUFACTURE COIL SPRINGS.
  • I DO NOT MANUFACTURE SLASHER-BARS, BLADES OR AGRICULTURAL TYNES.
  • I DO NOT MANUFACTURE OR FIT EXHAUST SYSTEMS OR TOWBARS.
  • I DO NOT FIT KING PINS.
  • I DO NOT FIT SPRING KITS I HAVE NOT SUPPLIED.
  • I CAN MAKE CUSTOM MAIN LEAVES TO ORDER AS LONG AS CUSTOMER SUPPLIES DIMENSIONS. (I ACCEPT NO RESPONSIBILITY AFTER THAT).
  • I CAN SUPPLY 4X4 FRONT STRUTS AND COIL SPRINGS BUT I DO NOT FIT THEM.
  • MY OFFICE MANAGER WORKS HALF DAYS MONDAY (FOR ACCOUNT ENQUIRIES).
  • FIND OUT IF YOU HAVE AN EXISTING ACCOUNT BEFORE YOU HAVE WORK DONE. NO ACCOUNT /PAY ON PICK-UP. ACCOUNTS NOT USED IN 18 MONTHS WILL BE AUTOMATICALLY CANCELLED.
  • MSW WARRANTIES ARE NOT TRANSFERABLE BETWEEN VEHICLES WITH NEW OWNERS. (SOME EXCLUSIONS APPLY).
  • I DO NOT USE OVERNIGHT FREIGHT UNDER ANY CIRCUMSTANCES.
  • I DO NOT RENT OUT STORAGE SPACE.
  • I DO NOT DO WELDING JOBS.
  • I START WORK AT 8 AM. IF YOU HAVE A VEHICLE BOOKED IN HAVE IT HERE NEAR THAT TIME. VEHICLES TURNING UP LATE WILL BE TURNED AWAY (SEE BULLET POINT 2).
  • TURN AROUND TIMES ON WORK IS AT BEST AN ESTIMATE (SEE BULLET POINT 1).
  • MY OPERATING HOURS CAN SOMETIMES VARY DUE TO DIFFERENT ISSUES, BUSINESS AND PERSONAL. IF TRAVELING TO VISIT FROM DISTANCE, PLEASE CALL TO SEE IF I WILL BE AVAILABLE TO MEET YOU.